Refund Policy

This Refund Policy applies to services provided by TelliCoJus Offshore Group LLC, a private legal entity registered under license number 2542657.01, with its registered office at Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates, as well as to other companies within the TelliCoJus group that may participate in the execution of the contracted services.

TelliCoJus provides specialized technical, strategic, and operational services focused on structuring international business operations, asset organization, and legal and corporate advisory services at the international level.

All services provided by TelliCoJus are formalized through a specific contract signed between the parties, which defines the scope of services, deadlines, costs, and conditions of execution.

This Refund Policy complements the contractual provisions applicable to the services provided.

The services offered by TelliCoJus consist of providing highly specialized and personalized services, which may include, among others:

• Structuring of offshore companies and international holding companies
• Constitution of legal entities in different jurisdictions
• Elaboration of international legal and corporate documentation
• Consultancy for opening corporate bank accounts
• Integration with fintechs, payment gateways, and international financial platforms
• Structuring of international business operations
• Asset management and international strategic planning
• Consulting in compliance, KYC/AML, and regulatory documentation
• Intermediation with international service providers, registered agents and local partners

These services involve strategic planning, legal analysis, document preparation, administrative due diligence, and interaction with third parties, including government authorities, foreign business registrations, banks and financial institutions, fintechs and payment platforms, registered agents and local service providers.

Due to the technical and personalized nature of these activities, the services are considered to have begun upon signing the contract and initiating the corresponding due diligence, regardless of whether all stages of the process have been completed or whether third parties have been involved.

Considering the intellectual, strategic, and personalized nature of the services provided, as a general rule, TelliCoJus services are non-refundable after the commencement of contract execution. This is because a large part of the activities involves strategic planning, drafting legal documentation, preparation of corporate structures, technical analysis, and administrative and operational procedures.

These activities produce effects from the beginning of the contract's execution and cannot be fully reversed after their completion. Therefore, cancellation or withdrawal by the customer does not automatically entitle them to a refund; the termination conditions stipulated in the contract between the parties apply.

If the client chooses to terminate the contract without justified reason or for reasons not resulting from a fault of TelliCoJus, the termination conditions stipulated in the contract between the parties will apply.

Under the usual terms of contracts entered into by TelliCoJus, termination without cause by the client may result in the application of a contractual penalty equivalent to 30% (thirty percent) of the total contract value, without prejudice to the payment of installments already due or services already performed.

Exceptionally, a refund may only be granted in cases where TelliCoJus is proven to be directly at fault in the execution of a specific stage of the service provision.

In these situations, any eventual refund will be:

• Limited exclusively to the value corresponding to the specific stage or portion of the service affected
• Subject to technical analysis of the specific case

In certain situations, TelliCoJus may, at its sole discretion, assess the possibility of a partial refund when a certain stage of the service cannot be completed due to exceptional circumstances, or when part of the structure created for the client can be repurposed for another operational or strategic purpose.

In these cases, the situation will be analyzed individually, taking into consideration the stage of service execution, the costs already incurred, the technical activities already carried out, and the possibility of reusing the developed structure.

Granting a refund in these cases is not an obligation for TelliCoJus and is treated as an exceptional measure.

There will be no refund, among other circumstances, when:

• The client may cancel the service after the contract has begun
• There is a breach of contract on the part of the client
• The client fails to provide documents or information necessary for the execution of the service
• There is a delay or refusal on the part of the client to comply with compliance requirements
• Financial institutions, government authorities, or third parties refuse procedures for reasons related to the client
• The client fails to meet applicable legal or regulatory requirements
• There is a change in strategic decision on the part of the client after the service has begun

Some steps in the services provided by TelliCoJus depend on the actions or approval of third parties, including government authorities, corporate records, banks and financial institutions, fintechs and payment platforms, and international providers.

TelliCoJus has no control over decisions made by these entities and therefore cannot guarantee specific outcomes related to approval or acceptance by these institutions. Any refusals or delays on the part of these entities do not constitute a failure to provide service.

Any cancellation involving a potential refund must be formalized through a Contract Termination Agreement, which will define the formal termination of the contract, any amounts that may be owed by either party, any refund amount if applicable, and the deadlines and payment method.

No refunds will be issued without the formalization of the respective Termination Agreement, duly signed by both parties.

Where applicable, the refund will be processed through the same payment method used for contracting, when possible, or via bank transfer indicated by the customer.

The processing time for a refund may vary depending on the payment method used and the policies of the financial institutions involved.

TelliCoJus reserves the right to modify this Refund Policy at any time, as necessary to meet legal, operational, or regulatory requirements. The changes will take effect upon publication on the company's website or platform.

If you have any questions about this Refund Policy or the terms applicable to your contract, please contact our support team: contato@tellicojus.com